Server Outage (October 4th, 2025)

[Widower]

Hello!

 

As you may have noticed, everything went down about half an hour ago. This is because one of our physical hosts has gone out for reasons currently unknown, and unfortunately that one had the auth server on it. In the meantime, we have migrated the auth server to a different host so that you can keep playing. The one snag is that Everlasting and Victory are on the affected host, so they will be down until it's fixed. We hope to restore service to those servers Soon™. Everything else should be up - ignore the server status if it says everything is down, it's reading from the bad host.

 

Thanks!

[Otakun]

If you need money to upgrade equipment, I would be happy to make an extra donation.

 

[Rhaevyn]

Well... here's hoping they fix the problem quickly. I was itchin to play! Thanks for letting us know, Widower.

[AspieAnarchy]

1 hour ago, Widower said:

This is because one of our physical hosts has gone out for reasons currently unknown, and unfortunately that one had the auth server on it....

 

Well that's...spooky.

Is it possible to physically check in on it, or is it halfway around the world or something?

[Widower]

From Cipher:

 

We've been informed by OVH support that we're now unable to request intervention for any incidents including those resulting from hardware failures outside of OVH's standard technical support hours without paying for Business support at a cost of 10% of our monthly bill ($485/mo). Unfortunately, this means we're unable to request intervention until Monday morning.

 

That said, it appears that the host was flagged for intervention either by a technician or by the support agent we spoke to, but neither has been communicated to us at this time. We're evaluating our options while we wait out the result (or lack thereof) of the intervention.

[Force Redux]

Thank you for the update. Guess I'll work on my novel today 🤣

[Maris]

I'm happy to pitch in for the extra support to get the server back up and running sooner, ngl. 

[Rhaevyn]

You'd only need 10 people pitching in $5 and you could get the support. Let's GO! Show me where and I'll send it!

Edited 9 hours ago by Rhaevyn

[Widower]

We've confirmed that OVH is actually working on the issue now!

[osh127]

Thank you so much for both keeping us updated & getting the issue resolved!

[Ctiza]

I got the message that yall were going to reset...Any timeline on when  yoru going to?

[Major Victory]

This is all a Nemesis Plot!  Happy to chip in some dough to upgrade equipment or get better service from the folks you are working with on the problem.

[Totenmaus]

Ditto.

[Widower]

We hit a snag with the reboot and OVH is looking at it again. Once that's done, we will hopefully bring the host back online. You can keep playing on the functioning shards, but we wouldn't recommend starting a TF or anything at the moment, since there's a decent chance everyone gets disconnected when we bring up the affected host.

[TauntingMonk]

One of the rare examples of 'money can buy happiness' love you GMs!

 

[slaveteri]

That's okay.  I had left my team when you originally made the announcement that reboot was Soon™ and then couldn't find a new one when I went back online, so I guess it's time to take a break.  

 

Love, 

teri

[Talen Lee]

Thanks for keeping us in the loop and much love to the GMs doing what they can.

[Shiva]

Appreciate all the extra work you all are doing on a Saturday night!

[Dragoness10]

May thanks to GMs for the hard work, and promptness.

[Good Guardsman]

Yes, thank you for your hard work and keeping us all in the loop!

[Starhammer]

1 hour ago, Widower said:

We hit a snag with the reboot and OVH is looking at it again. Once that's done, we will hopefully bring the host back online. You can keep playing on the functioning shards, but we wouldn't recommend starting a TF or anything at the moment, since there's a decent chance everyone gets disconnected when we bring up the affected host.

Just curious if there's risk of rollback with that. If we finish a Yin while we wait, might it be undone? Or more to the point, how much ToT advancement might we lose when we get booted for the Auth to come back up? I would hope none/minimal, but I figure it's wisest to ask.

[Widower]

From Cipher:

 

Small (non) update - unfortunately the server appears to be booted into OVH's DC tech image still and the remote access module for the server is completely unresponsive so we're unable to reboot it or change any configuration on the host. OVH automatically identified the issue and sent us a notice that they'd be intervening within a few minutes, but that was over two hours ago and we haven't heard back since. This will be the last update for tonight unless the server becomes accessible again. Thank you for your patience.

 

In other words: we're still waiting on OVH. We don't anticipate it getting fixed tonight at this point, so go nuts with the Yins. We will give ample notice if something changes and we are able to restore the other servers.

[Living_Hellfire]

Please DM me if you need a cash donation. It's probably the only thing I can do to contribute and I'm happy to do so.

[mechahamham]

@Widower

@Cipher, Thank you both so much for the information updates! I truly appreciate these.

 

[golstat2003]

Thanks for all the updates. I will echo if some further donation is needed I can chip in also.