I’m going to agree with the poster on page one who suggested new accounts should not be able to start threads until they’ve engaged with the community in some way (certain account age or number of posts, perhaps). They’d still be able to support in the help/support sections for technical issues of course, but it would keep some topics from being repeatedly brought up by people who don’t know any better.
Now, I’m sure someone’s going to come in here and say that such a system would be “unfair” or “gatekeeping” or something similar, but it’s… a standard anti-spam practice on plenty of forums and Discord servers. In this case it just has a bonus side effect of reducing repeat threads about problematic topics.