^^This.
I've probably put on ignore in-game, maybe 2 or 3 people since I started playing HC in early 2019. Generally folks are fairly helpful with info or even joining a team to help a player through a mission giving them a pounding.
Here in the forums discussions can get very heated (could be bordering toxic to some I suppose). With new players I've seen this happen with they posts commenting on some in-game mechanic, powerset, or perceived issue with the incomplete or non-existent knowledge of the game's mechanics/design, to which knowledgeable veteran players will provide details on the why and whatfore, and the OP doubles down. After that, all bets are off.