I have only seen toxic behavior once and had to use ignore but the person seemed to be mentally ill so it was more for both our sakes because I didn't want to make their problems worse. 99.9% of players have been helpful, kind, and inclusive. Most people here are older than the average gamer in other games or play with their parents so are on better behavior. Needless to say a few bad actors are bound to get through though. I'm sorry if they found your friends.