Install and Troubleshooting Guide v2

[Brhyno]

On 7/7/2019 at 9:20 PM, Redlynne said:

 

Help?

Having this same issue - can't figure out where to go from here.  Was working from the basic Island Rum download, tried checking this thread out and am willing to re-download everything again but the download files on (this thread's) first page are expired/torrent won't load.

 

Running a Mac 10.14.5, 3.2GHz Intel Core i7

[Manga]

Island Rum didn't change at all, the beta is a completely separate version.  I had trouble launching CoH too, it's just being blocked from launching even manually.  I'm reasonably sure some part of wine 1.6.5 (part of the Wineskin package) has been blocked as malware by xprotect.  I'm going to work on this problem over the weekend and see what I can do.

[Cyrickain13]

Getting OPEN GL Error for the 64 bit Version is their a Fix for that?

 

Tried this the Homecoming-Beta Application as well:

 

### Now to install the program:

1. Run ADKsetup.exe when it is downloaded.

2. Leave the top option selected & click Next.

3. Choose whether to send Microsoft some usage data & click Next.

4. Click Accept after reading the agreement (ha!).

5. Uncheck everything in the list of features & click to check Application Compatibility Toolkit.

6. Click Install & choose Yes when asked if you wish to allow it to make changes to your computer.

7. Click Close and restart the computer if prompted.

 

### Now we need to run the "Compatibility Administrator(32 bit)" program:

1. Click your Start Menu (usually in the lower left of the screen).

2. The application should be at the top.  If not, start typing the name above though there's no obvious box to type in.

3. Click it when it shows up.

4. Click Yes again to allow it to make changes to your computer (it needs to be run as an administrator).

5. Select New Database(1) [untitled_1] under Custom Databases from the list on the left.

6. If Custom Databases is not present, click the New button above.  Otherwise, skip to the next step.

7. Click the Fix above.

 

### Now we're in the "Create new Application Fix" window:

1. Type "City of Heroes" in the first box.

2. Type anything you wish in the middle Name of the vendor for this program box.

3. Click the Browse button & locate the game's folder.

    * If you do not know where your folder is, ask whoever you got these steps from or seek assistance in the Discord's tech help channel.

4. Click one time to select homecoming.exe then click the Open button.

    * This may only say homecoming depending on your system's settings.  If so, select the one with the City of Heroes icon, not a folder icon.

5. Click the Next button to proceed.

6. Click Next to skip the Compatibility Mode options.

7. Scroll down the Compatibility Fixes list to Win81RTMVersionLie & click the box to the left of it.

  - You may press the W key on your keyboard to jump most of the way but don't check any other boxes accidentally if you do so.

8. Click the Parameters button above the list.

 

### Now we are in the "Options for Win81RTMVersionLie" window:

1. Leave the Command line box completely blank.

2. Type "ig4icd32.dll" in the Module Name box.

3. Click the Add button to the right then click the OK button below.

4. This brings you to the Create new Application fix window.  Click the Next button.

 

### We're now in the "Matching Information" list:

1. Click the Unselect All button to the bottom of the left.

2. Click the checkbox for ORIGINAL_FILENAME=CityOfHeroes.exe.

3. Click the checkbox for INTERNAL_NAME=CityOfHeroes.

4. Click the Finish button below.

 

### We're now back in the main view of the Compatibility Administrator:

1. Click the Save button at the top of the window.

2. Type "CoH OpenGL" in the Database Name box then click the OK button.

3. A new Save Database window opens.  Type "CoHOpenGLShim" in the File name box at the bottom.

4. Click the Save button to the bottom near the right side.

5. Note: Stay in the same program for this step. Right click CoH OpenGL [C:\Games\City of Heroes\CoHOpenGLShim.sdb] and choose Install.

    * Note that the C:\Games\City of Heroes part varies.  Your path, if different, will show there instead.  Also, the part in brackets is often cut off depending on the size of the window.

6. Click OK to the prompt when it's installed.

 

Try running the game.  Hopefully it'll work but if not, please be certain to let someone in the Discord tech assistance channels know!

You may have a slightly different Intel driver file or something which we can help you identify.

 

Did not work but my CoH still does. So I am thinking that its because the HC Beta and HC Beta 64 use a different application or something

Edited August 17, 2019 by Cyrickain13

[Rhydan407]

Whenever I launch Tequila I get this error message:

 

Manifest download error for http://patch.savecoh.com/manifest.xml
An exception occurred during a WebClient request.

 

When I try to re-validate the manifest I get:

Access to the path 'C:\Games\City of Heroes\tequilalog.xml' is denied

 

I've tried deleting the files like you suggested, but whenever I run Tequila it just redownloads them and gets stuck on "Finding manifest"

 

[KeepDistance]

On 8/14/2019 at 5:27 AM, Brhyno said:

Having this same issue - can't figure out where to go from here.  Was working from the basic Island Rum download, tried checking this thread out and am willing to re-download everything again but the download files on (this thread's) first page are expired/torrent won't load.

 

Running a Mac 10.14.5, 3.2GHz Intel Core i7

After this morning's update, I am suddenly having this exact issue also. Has anyone found a fix?

[KeepDistance]

3 minutes ago, KeepDistance said:

After this morning's update, I am suddenly having this exact issue also. Has anyone found a fix?

Ah, nevermind. I appear to have been trying to run the 64-bit version of Homecoming (there are 3 identical entries at the top of my list that all just say "HOMECOMING"). Choosing the third one (which then says "launching HOMECOMING LEGACY...") gets me into the game.

[BeornOTNS]

Um, guys?  I am getting a "wrong game version" message...

 

help?!?

 

~Beorn

[Korbian]

3 minutes ago, BeornOTNS said:

Um, guys?  I am getting a "wrong game version" message...

 

help?!?

 

~Beorn

 

There was a patch this morning.  Make sure to relaunch Tequila.

[Zemius]

18 minutes ago, BeornOTNS said:

Um, guys?  I am getting a "wrong game version" message...

 

help?!?

 

~Beorn

I am getting this as well, I closed, relaunched, same thing. What happened..?

[Korbian]

Make sure you have the correct manifest.  There was a temporary one that is now obsolete.
http://patch.savecoh.com/manifest.xml

[Zemius]

25 minutes ago, Korbian said:

Make sure you have the correct manifest.  There was a temporary one that is now obsolete.
http://patch.savecoh.com/manifest.xml

Alright, now what do I do with all of that?

[Korbian]

Click options in Tequila, enter the correct manifest and click "Add" if it isn't already there.  Exit Options and reload Tequila if it doesn't auto-patch.  Clicking re-validate might also work once the correct manifest is selected.

[Zemius]

11 minutes ago, Korbian said:

Click options in Tequila, enter the correct manifest and click "Add" if it isn't already there.  Exit Options and reload Tequila if it doesn't auto-patch.  Clicking re-validate might also work once the correct manifest is selected.

Got it, thank you!

[formorach69]

I'm on PC, and my Tequilla  installer is patching, but it just hangs once it reaches kallisti.pigg and it's been that way for about an hour.

 

Any ideas?

[capricorpse]

can anyone clue me into what this is about?  on Mac and got this blinking error after it was updating.  I suppose I need to download Homebrew but I don't understand how to link it to fix whatever this error is with my game.  While this error is up, it seems to keep the dropdown menu from doing anything.

[capricorpse]

24 minutes ago, capricorpse said:

can anyone clue me into what this is about?  on Mac and got this blinking error after it was updating.  I suppose I need to download Homebrew but I don't understand how to link it to fix whatever this error is with my game.  While this error is up, it seems to keep the dropdown menu from doing anything.

I THINK I FIXED IT  😄  see yall on the inside...

[CyberElf]

How do you get the 64 bit version to work with the OpenGL on a Intel HD 3000 GPU

[EgyptoNerd]

I can't get island rum to launch the game. Is there a way to do a fresh install or updated instructions on how to do that on Mac?

[Korbian]

5 hours ago, formorach69 said:

I'm on PC, and my Tequilla  installer is patching, but it just hangs once it reaches kallisti.pigg and it's been that way for about an hour.

 

Any ideas?

Just restart it.  It'll pick up where it left off.  It happens to me a lot on my laptop.  I think the less stable connection causes it to hiccup.

[Korbian]

4 hours ago, CyberElf said:

How do you get the 64 bit version to work with the OpenGL on a Intel HD 3000 GPU

I believe you have to reapply the fix in this guide, but I'm not the right person to help with that.

 

2 hours ago, EgyptoNerd said:

I can't get island rum to launch the game. Is there a way to do a fresh install or updated instructions on how to do that on Mac?

Have you installed all of today's new things?

 

[EgyptoNerd]

21 minutes ago, Korbian said:

I believe you have to reapply the fix in this guide, but I'm not the right person to help with that.

 

Have you installed all of today's new things?

 

I've tried every method to update including a fresh install from scratch using updated Mac instructions 

 

[spatmwin94]

I keep getting an error that says "The game client was unable to connect to the login server. This may be due to a local network issue such as a firewall block, or may be because the login server is down for maintenance." 

I'm pretty sure the servers aren't down, and I've just made exclusions to the tequila.exe to my firewall and malware bytes but I'm still getting this error. Is there something I'm missing?

[BeornOTNS]

Thanks all!  Got it fixed!

 

~Beorn

[Blackrhino32]

I am getting the error "Can't connect to dbserver". It happens when I select a server (any server), it hangs for about 30 seconds and returns that error message. I am running a new windows 10 (updated current). I was able to play the game for about 2 days then this happened. I have deleted and reinstalled Tequila several times, updated the patch, erased it from the registry. I have tried most fixes and can't find anything that works. Thank you for any suggestions.

[Blackrhino32]

Just an update, after many failed attempts of being stuck at server selection with the "Can't connect to DBserver" message. I happened to be connected to my VPN and it worked flawlessly.  I have no idea why this would have an affect though it works.