I have searched google and the forums, so far nothing helps, can you?

[noirwolf]

Okay, I play Homecoming on my desktop and it runs just fine. It is a custom build running Windows 10(64). Problem is lugging it around to use while I travel to hotels for work is a pain. 

So this past weekend I bought a brand new gaming laptop. Asus designed by a company called Republic of Gamers. Off the top of my head it is Windows 11(64) w/ a Ryzen7 6000 series, 16gb DDR4, 1T SSD, Nvidia Geforce RTX 3050TI. It should run CoX just fine. 

I installed the HC Launcher, DLed the game, verified the files and logged in. All smooth until I try to click on a server to play. Then it just sits on the "Retrieving character list from X" until the server stops responding and times out. Hitting the "back" button generates a "are you sure you want to leave the que?"

I have tried turning off all antivirus, running as admin, checking my network...I don't know what else to do and I'd REALLY like to play CoX after work without having to drag my desktop to the hotel w/ me. I can't help but think this is a Win11 issue.

[Troo]

When you see the server list are they all green dots or green & yellow dots? This verifies you are seeing the correct list.

 

 

 

[noirwolf]

Just now, Troo said:

When you see the server list are they all green dots or green & yellow dots? This verifies you are seeing the correct list.

 

 

 

I see both. Everything is normal until I have clicked on a server to play and it seems to be unable to connect to any of the servers regardless of player load.

[Troo]

Could be a path or permission issue.. Tomorrow a.m. should be a scheduled reset that may resolve it but likely the right person will see this and be able to assist.

 

I had a similar issue with the HC Launcher and Beta where servers were gray. (I mostly still use Tequila)

[GM Impervium]

Hey

Are you playing on Wifi? Make sure you have a strong connection, if so.

Also, this sounds like an issue that's been plaguing Excel for a while now; Are you having this problem on all shards?

[noirwolf]

21 hours ago, GM Impervium said:

Hey

Are you playing on Wifi? Make sure you have a strong connection, if so.

Also, this sounds like an issue that's been plaguing Excel for a while now; Are you having this problem on all shards?

It's hotel wifi but it should be stable enough, I've used it plenty before. Shards? None of the servers work if that's what that means. I tried all of them. I'll be able to troubleshoot better this weekend when I have access to my home network. 

Thanks for responding.

[GM Impervium]

@noirwolf Okay; keep us updated. If you still have trouble at home, then we can rule out a connection issue.

[biostem]

Does the game work on *any* connections, with that laptop?  It'd be a good idea to tell if it's a connection issue vs a laptop one.  Can you go to a coffee place or maybe a public library - anyplace that has an internet connection you can try.  Wired, if available, would be the best way to establish a baseline...

[noirwolf]

3 hours ago, biostem said:

Does the game work on *any* connections, with that laptop?  It'd be a good idea to tell if it's a connection issue vs a laptop one.  Can you go to a coffee place or maybe a public library - anyplace that has an internet connection you can try.  Wired, if available, would be the best way to establish a baseline...

When I go home Friday from work I Can plug it in to the internet there. If it doesn't work with 1.1gb wired it isn't a bandwidth issue. I'm pretty sure it's something w/ this laptop though as I've logged on from hotels before w/ my desktop and the game worked fine outside some rubber banding.

[biostem]

6 hours ago, noirwolf said:

If it doesn't work with 1.1gb wired it isn't a bandwidth issue.

I'm not so much thinking it's a bandwidth issue inasmuch as it may be an overly restrictive WiFi policy at that particular hotel;  Perhaps the type of communication required to actually connect to the game server, (as opposed to the initial login server), is different in some way that is being blocked.  Either way, let us know!

[Hyperstrike]

1 hour ago, biostem said:

I'm not so much thinking it's a bandwidth issue inasmuch as it may be an overly restrictive WiFi policy at that particular hotel;  Perhaps the type of communication required to actually connect to the game server, (as opposed to the initial login server), is different in some way that is being blocked.  Either way, let us know!

This is my thought as well.

One possibility here:

Are you just going straight through the wifi?  Or are you using a VPN?

If you're going straight through the wifi, yes, a super-strict policy.
Note: A lot of hotel wifi is somewhat locked down since they're extremely SHARED bandwidth and games can be VERY "noisy" on the network.

Suggestion: Try a VPN client to mask your traffic, and see if the game will route out the VPN instead.

[noirwolf]

2 hours ago, Hyperstrike said:

This is my thought as well.

One possibility here:

Are you just going straight through the wifi?  Or are you using a VPN?

If you're going straight through the wifi, yes, a super-strict policy.
Note: A lot of hotel wifi is somewhat locked down since they're extremely SHARED bandwidth and games can be VERY "noisy" on the network.

Suggestion: Try a VPN client to mask your traffic, and see if the game will route out the VPN instead.

I have been thinking about getting a VPN anyway, do you have any suggestions?

[Hyperstrike]

19 minutes ago, noirwolf said:

I have been thinking about getting a VPN anyway, do you have any suggestions?

I honestly couldn't give you a good assessment.

I have a long-term sub to PureVPN.

Works fine for what I use it for.

https://www.purevpn.com/order

 

$10.95 month to month.
Yearly for $3.24/month
24 (+3 free) months for $1.99/month

They also have a $0.99 1 week trial.

Basically found I can drop into any of their nodes, pretty much any place on the planet, and it's fine.

This kinda thing also DOES protect you when you're on the road, using shared wifi in hotels.
Others can't see what you're doing.

Downsides: Run out of Pakistan.

Edited July 13, 2022 by Hyperstrike

[Addiction]

I'm pretty sure that this is a program interfering with CoH, I have one laptop that works and a newer one that doesn't

[Mr. Vee]

I rather like FastestVPN which I got on stacksocial for a 20 buck lifetime subscription. It's not going to be as fast as a premium subscription one but it's plenty fast. I live in the states and generally connect to Belgium and get 85-90% of my base wifi speed through it. Doesn't log, has a kill switch, etc. And if it doesn't work for you as well as you were hoping you only dropped 20 bucks and you now have a backup one.

[Hyperstrike]

On 7/13/2022 at 8:28 PM, Addiction said:

I'm pretty sure that this is a program interfering with CoH, I have one laptop that works and a newer one that doesn't

Who built the laptop?

I know Dell has SmartBytes.  A content download manager so broken that it actually qualifies as malware....

If you've got that installed, open up the services manager, and disable it.  Then reboot.

[noirwolf]

Figured out the issue! Hold onto your seat because I have proof that I'm an idiot! 🙂

Apparently Win11 does NOT come with DirectX installed like older versions used to! I downloaded a game on Steam that requires DirectX and when it detected I didn't have it it automatically downloaded it. (Steam is my Bro, takes good care of me. XD )

Booted up the game on my laptop...using a wired connection, so I will have to test it wireless, and it popped on no problems and ran great! Thanks for the help folks!

[WanderingAries]

3 hours ago, noirwolf said:

Figured out the issue! Hold onto your seat because I have proof that I'm an idiot! 🙂

Apparently Win11 does NOT come with DirectX installed like older versions used to! I downloaded a game on Steam that requires DirectX and when it detected I didn't have it it automatically downloaded it. (Steam is my Bro, takes good care of me. XD )

Booted up the game on my laptop...using a wired connection, so I will have to test it wireless, and it popped on no problems and ran great! Thanks for the help folks!

 

Which DirectX did it have you install? I'm guessing 11 or 12.

[Addiction]

I will try these things, thanks!