support More information after submitting a ticket

[Laucianna]

I am sure there are a few people who like me have been subject to harassment or griefing in game, we submit a ticket with plenty of proof, we get the corporate reply of "We are opening an investigation", the ticket gets moved to completed.

Then we still see the person in game harassing us and griefing our content, leaving us wondering if the GMs gave them a warning, didn't find any wrong doing, or if they even did anything at all. And without knowing anything about what was done leaves us wondering if it's even worth reporting it again or just having to deal with it, however if we get a brief update of "A warning was issued" or "Nothing we found was breaking ToS" then we can know if it's worth reporting again.

And before anyone says "Just ignore them" that only works to a small degree, it doesn't stop them griefing your events, making spoof characters with offensive bios, or even just making another free account to message you. Ignoring is a tool but not a fix all tool

[Rudra]

Unfortunately, I don't think you are going to see this be implemented. The GMs have stated they have a policy of not telling others of their actions in responses to such reports.

[Super Atom]

This shouldn't happen and I'll tell you why and i have a feeling it's why they don't do it now

 

It'll be no longer than a single month for someone to use the "We gave them a temporary ban" for it to end up in general chat as a way to mock someone and in a circle the GM's will go dealing with the fallout.

[Laucianna]

11 minutes ago, Super Atom said:

This shouldn't happen and I'll tell you why and i have a feeling it's why they don't do it now

 

It'll be no longer than a single month for someone to use the "We gave them a temporary ban" for it to end up in general chat as a way to mock someone and in a circle the GM's will go dealing with the fallout.

I understand that statement, and if it gets leaked then the person who submitted the initial report should also get a warning or temp ban imo. Just at the moment it gives the impression of nothing is being done and the GM team don't care when it's a repeat offender openly bragging about it, which I am sure is not the case but it is how it feels, which is disheartening as both a player and a leader of events

[Super Atom]

6 minutes ago, Laucianna said:

I understand that statement, and if it gets leaked then the person who submitted the initial report should also get a warning or temp ban imo. Just at the moment it gives the impression of nothing is being done and the GM team don't care when it's a repeat offender openly bragging about it, which I am sure is not the case but it is how it feels, which is disheartening as both a player and a leader of events

 

I'm sure it can be frustrating, but its just better if they don't say.  I've gotten in trouble for small things, bigger things and everything in the middle over the years. They most certainly care and take action, you just have to believe them when they say they will handle it.

[kelika2]

on one hand it would give abusive people who report stuff at the drop of a hat get a little extra reason to report more

on the other hand i cant see an upside to it, i only get like 0-2 death threats a year

[Laucianna]

1 minute ago, Super Atom said:

you just have to believe them when they say they will handle it.

It is hard to do that when the people who do harass me and others are still playing daily, even after multiple reports, screenshots, and everything else we provide. I've been having faith for a while that something is going to be done, but eventually that faith starts to fade

[Troo]

23 minutes ago, Laucianna said:

It is hard to do that when the people who do harass me and others are still playing daily, even after multiple reports, screenshots, and everything else we provide. I've been having faith for a while that something is going to be done, but eventually that faith starts to fade

 

It's unfortunate when faith in a system is undermined.

There's likely just a few bad actors out there and it's a pain-in-the-butt to show what they are doing. One isolated incident might not even look so bad. As frustrating as it is the only tool we have is report them and move on.

Do some folks weaponize complaining and reporting, yes. That is up to others to recognize and deal with. This is the system we have. 

 

I support you expressing your feelings on your experience.