support More information after submitting a ticket

[Laucianna]

I am sure there are a few people who like me have been subject to harassment or griefing in game, we submit a ticket with plenty of proof, we get the corporate reply of "We are opening an investigation", the ticket gets moved to completed.

Then we still see the person in game harassing us and griefing our content, leaving us wondering if the GMs gave them a warning, didn't find any wrong doing, or if they even did anything at all. And without knowing anything about what was done leaves us wondering if it's even worth reporting it again or just having to deal with it, however if we get a brief update of "A warning was issued" or "Nothing we found was breaking ToS" then we can know if it's worth reporting again.

And before anyone says "Just ignore them" that only works to a small degree, it doesn't stop them griefing your events, making spoof characters with offensive bios, or even just making another free account to message you. Ignoring is a tool but not a fix all tool

[Rudra]

Unfortunately, I don't think you are going to see this be implemented. The GMs have stated they have a policy of not telling others of their actions in responses to such reports.

[Super Atom]

This shouldn't happen and I'll tell you why and i have a feeling it's why they don't do it now

 

It'll be no longer than a single month for someone to use the "We gave them a temporary ban" for it to end up in general chat as a way to mock someone and in a circle the GM's will go dealing with the fallout.

[Laucianna]

11 minutes ago, Super Atom said:

This shouldn't happen and I'll tell you why and i have a feeling it's why they don't do it now

 

It'll be no longer than a single month for someone to use the "We gave them a temporary ban" for it to end up in general chat as a way to mock someone and in a circle the GM's will go dealing with the fallout.

I understand that statement, and if it gets leaked then the person who submitted the initial report should also get a warning or temp ban imo. Just at the moment it gives the impression of nothing is being done and the GM team don't care when it's a repeat offender openly bragging about it, which I am sure is not the case but it is how it feels, which is disheartening as both a player and a leader of events

[Super Atom]

6 minutes ago, Laucianna said:

I understand that statement, and if it gets leaked then the person who submitted the initial report should also get a warning or temp ban imo. Just at the moment it gives the impression of nothing is being done and the GM team don't care when it's a repeat offender openly bragging about it, which I am sure is not the case but it is how it feels, which is disheartening as both a player and a leader of events

 

I'm sure it can be frustrating, but its just better if they don't say.  I've gotten in trouble for small things, bigger things and everything in the middle over the years. They most certainly care and take action, you just have to believe them when they say they will handle it.

[kelika2]

on one hand it would give abusive people who report stuff at the drop of a hat get a little extra reason to report more

on the other hand i cant see an upside to it, i only get like 0-2 death threats a year

[Laucianna]

1 minute ago, Super Atom said:

you just have to believe them when they say they will handle it.

It is hard to do that when the people who do harass me and others are still playing daily, even after multiple reports, screenshots, and everything else we provide. I've been having faith for a while that something is going to be done, but eventually that faith starts to fade

[Troo]

23 minutes ago, Laucianna said:

It is hard to do that when the people who do harass me and others are still playing daily, even after multiple reports, screenshots, and everything else we provide. I've been having faith for a while that something is going to be done, but eventually that faith starts to fade

 

It's unfortunate when faith in a system is undermined.

There's likely just a few bad actors out there and it's a pain-in-the-butt to show what they are doing. One isolated incident might not even look so bad. As frustrating as it is the only tool we have is report them and move on.

Do some folks weaponize complaining and reporting, yes. That is up to others to recognize and deal with. This is the system we have. 

 

I support you expressing your feelings on your experience.

 

[GM Solace]

I'm going to reply to this. We DO investigate, we DO take action. We DO want to see tickets, ideally with screenshots or chat logs, as the incidents occur. Getting a ticket that says something's been happening 'for months' with no details to go on is difficult to impossible to investigate. Getting a ticket saying "This keeps happening to my friend" when the friend has never reported it is less useful. DO tell the harassing player clearly and out of character to stop, go away and leave you alone. Screenshot that. Send it to us. Give us the data we need to help you. Character names, global handles, whatever details you have will help us.

 

It may not look like we're doing anything, but we are. The ticket system closes the tickets automatically after a certain amount of time. That doesn't mean we haven't taken action. Offending players get warned, accounts get suspended, usually for a short period at first. We have perma-banned players. Some come back with new accounts, and we play whack-a-mole.  

 

Note: We also gotten tickets showing harassment taking place on private Discords or via email. Those events are out of our scope of support and should be reported to the moderators/admins of those platforms.

 

I don't want anyone to feel that reporting a problem isn't worth the effort. 

[Forager]

On 7/20/2025 at 10:36 PM, Super Atom said:

This shouldn't happen and I'll tell you why and i have a feeling it's why they don't do it now

 

It'll be no longer than a single month for someone to use the "We gave them a temporary ban" for it to end up in general chat as a way to mock someone and in a circle the GM's will go dealing with the fallout.

 

What would the fallout of that be?

[Super Atom]

2 hours ago, Forager said:

 

What would the fallout of that be?

 

If i report you, you catch a 3 day and then i spend those 3 days mocking you in public, either you or the GM's aren't gonna like me doing that. or if you managed to make any friends, they probably won't like it either.

 

Speaking of, they don't even tell you when someone gets banned and it still happens. I saw someone get banned and be mocked for it repeatedly in game by others who knew about the ban. So this isn't even a hypothetical, it's already happens. No need to encourage it more.

 

Recently someone on EL got banned and they threw a fucking party.

[Forager]

45 minutes ago, Super Atom said:

 

If i report you, you catch a 3 day and then i spend those 3 days mocking you in public, either you or the GM's aren't gonna like me doing that. or if you managed to make any friends, they probably won't like it either.

 

I think it's the type of thing that sorts itself out. Some people would be mortified if their mugshot was on the news, some people don't care. Some people hang out with convicts and some don't.

 

If the original victim violates a rule, ban them too, but the victim's right to know what's going on trumps an offender's right to privacy.

[Super Atom]

20 minutes ago, Forager said:

 

 but the victim's right to know what's going on trumps an offender's right to privacy.

 

is this what we're going with

[Forager]

50 minutes ago, Super Atom said:

is this what we're going with

 

It certainly should be. It's the only ethical way to enforce rules on people. If someone is harassed, victimized or hurt by someone violating the rules, then they should know what the consequences are. They shouldn't accept on blind faith that the rules are properly enforced.

 

How else would you keep the enforcers accountable? What if they're being lazy, incompetent, biaseed or are afraid of conflict? How would you know? And any person who can be trusted to enforce rules fairly should want accountability.

 

Hiding disciplinary actions from victims is unethical.

[Forager]

5 hours ago, GM Solace said:

 

I don't want anyone to feel that reporting a problem isn't worth the effort. 

 

Then you should tell them what happens.

[Bionic_Flea]

26 minutes ago, Forager said:

Then you should tell them what happens.

Can I see your Idea Police badge number, sir, please?

[golstat2003]

On 7/23/2025 at 4:36 PM, Forager said:

 

Then you should tell them what happens.

 

I don't think the GMs are ever going to agree to that. But good luck though.