I don't know how I feel about the OP's initial post, or the interaction I'm quoting from, but I do agree with Zewks that this MMO - as with all MMOs - is quite overwhelming for newer players (yes, there are some) or at least players who left before certain things were introduced/changed. Just yesterday I saw someone in general saying "so is Galaxy city just gone now?!". Two days ago I teamed with a vet 35 with no IOs or incarnate powers, after chatting about their toon and things they might find helpful after they admitted to not understanding it as they'd left before, so I sent them the guide for incarnate stuff from the forums.
So if we don't change boosters, what would people recommend was changed to help new/returning player re/learn the ropes?