Homecoming Support Closure (Dec. 22 - Dec. 29)

[Bionic_Flea]

But Cypher, how will I be able to notify HC about people and things that irk me.  Irk me real bad!

 

Merry, merry.  Happy, happy.

[Troo]

+1 for shortcuts

 

Edited December 23, 2021 by Troo

[UltraAlt]

On 12/22/2020 at 7:25 PM, Cipher said:

Common problems and quick solutions:

 

Happy Winter Event!

[SuperPlyx]

On 12/22/2020 at 6:25 PM, Cipher said:

Please note that you are limited to one automatic completion per day.

So is this been changed? If so, is the change just for the holidays or permanent?

I see 2 others mentioned it but one implied no and the other implied yes and you liked both so....

 

Anyways, Happy Holidays and thank you again for another year of this game we call home.

[Struck]

Where can I buy Winter Super Packs?

[Zhym]

1 hour ago, SuperPlyx said:

On 12/23/2020 at 12:25 AM, Cipher said:

Please note that you are limited to one automatic completion per day.

So is this been changed? If so, is the change just for the holidays or permanent?

I see 2 others mentioned it but one implied no and the other implied yes and you liked both so....

 

I just tested it, and it looks like it's still set at three days.  So no Festivus miracle here just yet...

[GM Impervium]

1 hour ago, Struck said:

Where can I buy Winter Super Packs?

 

Off the Auction House. They're currently priced at 15m, but will return to 25m after the holiday season (early January)

[JayboH]

Prob could unpin this

[Hyperstrike]

On 12/22/2020 at 6:25 PM, Cipher said:

Hello everyone!

 

We will be closing Homecoming support for all non-urgent requests from December 23rd to December 27th as we want to ensure that our awesome team of volunteers can feel free to take a much needed break over the holidays and spend time with their family and loved ones.

 

During this time, we urge players to seek help from the community or sources such as our official forums and Discord server for minor issues rather than submitting a support request via the website or the /petition command. For time sensitive requests, we still suggest submitting a support request with the word urgent in the title; we will be responding to these as soon as possible.

 

We thank you for your patience and understanding and wish you all a happy and safe Holiday!

 

---

 

Common problems and quick solutions:

 

I cannot log into the game after creating an account

• Forum accounts and game accounts are separate. Please ensure that you have created a game account via the Account Center. If you have created a game account, then we recommend that you try changing your game account password to something else and trying again. If this does not resolve your issue then please submit a support request.

A Task Force mission is stuck or looping

• This is a known issue which we are working on resolving. We recommend having everyone on the team log out at once (every player must be offline for a few seconds) then logging back in and trying the mission again. If this does not work, then you may need to fully disband and recreate the team, then restart the Task Force.

A praetorian contact is missing or will not speak to me

• Praetoria features numerous branching storylines which can alter the state of other contacts and story lines. Sometimes, progressing in one storyline will make progressing in another storyline impossible. In these cases, you may need to abandon the orphaned missions and continue with any other storylines which are now available to you.

A mission is stuck and will not complete

• Most of the time when we get these reports, there is an objective remaining on the mission map. If you are unable to find any enemies or glowies on the map after running around then you may try abandoning or automatically completing the mission via the assigning contact. Please note that you are limited to one automatic completion per day. You can also reset the mission by selecting a new one from your mission window and then restarting the original mission.

An enemy is stuck in a wall or other piece of geometry

• Enemies that are stuck in geometry will often break free after a few moments. If the enemy remains stuck in the wall after a minute or two and cannot be damaged via AoE attacks then we recommend resetting the mission.

I cannot log into the official Homecoming launcher

• We are currently working on addressing this problem. In the meantime, we recommend just ignoring the launcher’s login feature.

I would like to have my Global handle changed

• Please submit a support request and we will address it after the Holiday.

I purchased [BLANK] from the Auction House, but it never appeared in my inventory after claiming it.

• Check your recipes! Oftentimes what you may think was an enhancement purchase was really just a recipe.

I transferred my Character and no longer have Long Range Teleport.

• This is a known issue, please submit a /petition and someone from our GM team will be in touch after the Holiday.

Claimed Super Packs/Winter Packs but didn’t receive rewards.

• Due to the high volume of packs being purchased and claimed, this can sometimes happen. You may need to zone or log off for a few minutes to “resync” and obtain your items. You can find them in the “Character Items” tab of your email window. If they still do not appear, you may have to wait until the weekly Tuesday server refresh and check again.

A player is harassing myself or other players

• You can use the /ignore command to block any player from being able to contact you. Please do this until a GM can investigate further.
• For non-urgent issues, please submit a support request and we will address it after the Holiday.
• If there is an emergent situation affecting players or spamming a global channel, please submit a support request with the word urgent in the title and/or contact @Cipher (Cipher#0002) or a Lead Game Master via Discord.

NUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUU!!!!!!!!!!!!!!!!

Come back!  Come back!

DOOOOOOOOOOOMMMM!!!!!!!!!

[Astralock]

2 minutes ago, Hyperstrike said:

NUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUU!!!!!!!!!!!!!!!!

Come back!  Come back!

DOOOOOOOOOOOMMMM!!!!!!!!!

What’s that?  Hyperstrike will be Homecoming’s support through the 27th?
 

We really are doomed.

[Wavicle]

I thought autocomplete was once per 3 days, is it really once per day?

[Bionic_Flea]

On 12/22/2020 at 7:25 PM, Cipher said:

We will be closing Homecoming support for all non-urgent requests from December 23rd to December 27th

 

Dooooooooooooooooooom!

 

 

[Hyperstrike]

3 hours ago, Astralock said:

What’s that?  Hyperstrike will be Homecoming’s support through the 27th?
 

We really are doomed.

HMBOOWAHAHAHAHAHA!!!!

[WanderingAries]

[GenLoco]

some off the ingames whill still be playing perhaps who knows but yes
have a nice christmass Crew of homecomming servers

[Crystal Dragon]

Have a great holiday break, Homecoming Team!

[Riiahworld]

On 12/22/2020 at 5:08 PM, CrudeVileTerror said:

Best wishes to everyone over these next few days!

Thank you for your time and support.  You deserve the time off.

is homecoming sever down forever?

 

[Riiahworld]

10 hours ago, Krimson said:

The ISP hosting the server had an outage. It is not permanent.

thankyou i was worried

[Riiahworld]

21 hours ago, Krimson said:

The ISP hosting the server had an outage. It is not permanent.

so crazy every server is up except for reunion...shm any idea how long these fixes take

 

[Cipher]

This closure is in effect from the time of this post to Dec. 29th.

 

Happy Holidays everyone!