Server down?

[MindCurrent]

This is preposterous!

 

We pay good money for this service and to have it crash without warning is a slap in the face!!

 

I fully expect a refund for a portion of my subscription!!!

[Crystal Dragon]

Okay. *sits there staring at the angry person for a long period of time.* Paid. Check your bank later.

[PFlux]

12 minutes ago, MindCurrent said:

This is preposterous!

 

We pay good money for this service and to have it crash without warning is a slap in the face!!

 

I fully expect a refund for a portion of my subscription!!!

....Not sure if serious.

[damnimgood]

*Hopes for good compensation for this atrocity*

[Zeraphia]

Seems their provider credited their cash and made debits to hookers and blow over new infrastructure!

[damnimgood]

LOL!

[MindCurrent]

Wait! They're using Sneak Foot as their provider???

Another slap in the face!

 

I'll bet they're uploading another regen nerf while the servers are offline.

[wjrasmussen]

1 hour ago, Glacier Peak said:

Patience

And sacrifice Han and Leia?

[stealthnight]

[Cipher]

Hey all,
 

Unfortunately this one is a bit out of our control. At around 1 AM UTC, we started experiencing severe packet loss and fluctuating latency across the private network (vRack) that our servers use to communicate. We've since put a support ticket in with OVH and have attempted to call anyone we could get ahold of at OVH to have this issue investigated. Bad news is, though, their automated response system is currently rejecting calls to all departments (incl. incident & outage reporting, technical support, and account & billing), so we're unable to obtain any more information at this time.

 

We're hoping to get a response to our support ticket soon or have the issue resolve itself.

 

We appreciate your patience!

[kelika2]

The one time I take a break from everquest this week and bam.

[Dain Bramage]

[kelika2]

Just now, Cipher said:

their automated response system is currently rejecting calls to all departments

Well now im terrified for the health of my characters.

[Cipher]

2 minutes ago, kelika2 said:

Well now im terrified for the health of my characters.

Data is completely intact and we make regular backups both on and off site, so no worries there! This is purely a networking issue across the private VLAN our servers rely on.

[kelika2]

1 minute ago, Cipher said:

Data is completely intact and we make regular backups both on and off site, so no worries there! This is purely a networking issue across the private VLAN our servers rely on.

oh whew.

[Dain Bramage]

Thanks for the transparency/info, and for everyone's efforts Cipher. ❤️

[Nostromo21]

2 hours ago, Glacier Peak said:

Patience

 

Is that a new primary or secondary they are patching in!? 😉

[Nostromo21]

6 minutes ago, kelika2 said:

oh whew.

 

Yeah this is great to know. Presumably, even if these servers got taken down, the Homecoming team could spin up new servers somewhere else fairly quick...so long as they aren't taken down as well, ahem. Hopefully this isn't a NCSoft DDoS as a first step towards...I'd rather not think about it! 😱

[Crystal Dragon]

1 minute ago, Nostromo21 said:

 

Yeah this is great to know. Presumably, even if these servers got taken down, the Homecoming team could spin up new servers somewhere else fairly quick...so long as they aren't taken down as well, ahem. Hopefully this isn't a NCSoft DDoS as a first step towards...I'd rather not think about it! 😱

Yeah I admit that is a bit worrying, but I think the team has things on the ball.

[Apparition]

From the Homecoming Discord:

 

 

Quote

Telephone — Today at 12:33 AM
Update: We're currently waiting on ticket response from OVH. We've filed it and also called in to their support, but still have no ETA. Our current belief is that they will not respond for several more hours.

 

We're looking at figuring out some alternate solutions, but expect that we will be down for at least another 6-12 hours. We apologize and we'll update you as soon as we know anything.

 

To be 100% clear: Your characters and data are safe. Homecoming is in no danger and we will resume service ASAP.

 

[SaintD]

24 minutes ago, kelika2 said:

The one time I take a break from everquest this week and bam.

So it's your fault.

[Zapped]

Didnt yall just talk to them about some MAJOR upgrades?

Theyre not exactly starting off on the right foot in that regard.

[Xzerrion]

43 minutes ago, kelika2 said:

Well now im terrified for the health of my characters.

That's why I play a dark defender - multirez!

[Zapped]

I just checked OVHs site for server status.

Copying this info here just in case it helps, Cipher

The incident theyre showing on their page happened in April but the contact info below might help you get in touch with them.

Please note: only OVHcloud US customers with Bare Metal servers in Strasbourg, France have been impacted by this incident. At this moment, all impacted US customers have been contacted individually and offered solutions to address their situation with Bare Metal server(s) hosted in Strasbourg. If you have not responded to our email yet, please reply ASAP or contact our customer support team via your OVHcloud Control Panel. For more details, please see the communications channels below: - An FAQ is available here - support.us.ovhcloud.com/hc/en-us/articles/360062168254 - Our main communication tool remains this incident tracking platform. - To follow updates about this situation in real time: - Octave Klaba’s Twitter account: twitter.com/olesovhcom - OVHcloud Twitter: twitter.com/ovhcloud_US All communication channels, including our incident tracking platform, are regularly updated to keep you informed in real time.

https://status.us.ovhcloud.com/

Edited June 22, 2021 by Zapped

[Player2]

1 hour ago, Nostromo21 said:

 

Is that a new primary or secondary they are patching in!? 😉

It's just a temp power.  Access it at the P2W vendors.