The funny thing is that every single COH server allows you to softcap, even the ones where the easier changes like VET levels giving you emps and threads, don't exist.
I'm yet to find even one where softcapping was removed. That tells me something about what what many COH players prefer.
They like where COH is as a game. Call it broken or not but folks wouldn't be here playing this decade old game, if they didn't find it fun.
You know fun . . . what a game is supposed to be?
I think in all these argument threads, that's something that both sides fail to accept: what's fun for you may certainly may not be fun for me. (I'm also guilty as charged in forgetting that sometimes.)
People know it's broken and . . . don't care. When they stop having fun, then they'll care.
For example you may find teams that are dead quiet and don't say anything fun and relaxing after a long day. I may want banter. Both are fun and equally valid.
It's why I always advocate for options to make the game harder for those folks that want that. They can turn them on and lead their own teams, with like minded folks.